Contact Us

We're Here to Help

Thank you for visiting Homeciri.

Whether you have questions about our nursery and toddler essentials, soft play and climbing products, rockers and ride-on toys, or an existing order, our customer support team is here to assist you.

We aim to provide clear information, responsive service, and helpful assistance throughout your shopping experience.

How Can We Help?

Product Information

Need more details about a product? Contact us with questions about available sizes, dimensions, materials, colors, product features, assembly requirements, age recommendations where applicable, care instructions, or other specifications.

Our team can help you better understand our nursery products, soft play items, climbing products, rockers, ride-on toys, and related products before making a purchase.

Orders & Payments

If you have questions about placing an order, payment confirmation, order modifications, cancellations, or your order status, please contact our support team.

Including your order number and the email address used at checkout will help us locate your purchase.

Shipping & Delivery

For questions about shipping destinations, delivery arrangements, shipping costs, estimated delivery times, or tracking information, please contact us.

Our standard shipping rates are:

  • Orders from $0.00 to $39.98 USD: $12.99 USD.

  • Orders of $39.99 USD or more: Free Standard Shipping.

Orders are generally processed within 1–3 business days, followed by an estimated 3–5 business days for Standard Shipping transit.

The estimated total delivery time is generally 4–8 business days, excluding unexpected carrier delays or circumstances outside our reasonable control.

You can also review our Shipping Policy for additional information.

Returns & Refunds

If you need assistance with a return, exchange, refund, damaged product, missing components, or an incorrect order, please contact us by email with your order number and a description of the issue.

Relevant photographs of the product and packaging may help us review product-related concerns.

Eligible return requests may be submitted within 30 days of delivery, subject to the conditions in our Return & Refund Policy.

For returns requested for personal reasons, customers are generally responsible for return shipping costs.

Where a return is required because of a confirmed defect, shipping damage, missing component, or an error on our part, Homeciri will cover reasonable return shipping costs.

Approved refunds are generally issued to the original payment method within 5–10 business days after approval.

Please review our Return & Refund Policy for complete eligibility requirements, procedures, and applicable conditions.

Customer Support

Email: [email protected]

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Response Time: We aim to respond within 1–2 business days, excluding weekends and public holidays.

You may contact us by email at any time. Our team will review inquiries during our regular customer support hours.

Company Information

Store Name: Homeciri

Website: https://homeciri.com

Legal Company Name: Suzhou Shutao Electronic Technology Co., Ltd.

Registered Business Address:

LD-1F-02-2, Fanhua Center, No. 4555 Renmin Road, Yuanhe Subdistrict, Xiangcheng District, Suzhou, Jiangsu Province, China

Please note that the address above is our registered business address and may not be the designated return address.

For product returns, please contact our customer support team first to obtain the applicable return address and return instructions.

Thank you for choosing Homeciri. We appreciate your interest in our nursery and toddler essentials, soft play and climbing products, rockers, and ride-on toys, and we look forward to assisting you.