Refund policy
Homeciri is operated by Suzhou Shutao Electronic Technology Co., Ltd. We are committed to providing customers with a clear, reliable, and straightforward shopping experience.
This Return & Refund Policy explains the eligibility requirements, return procedures, refund processing times, exchanges, order cancellations, and how we handle damaged, defective, incomplete, or incorrectly supplied products purchased through https://homeciri.com.
1. Return Eligibility
We accept eligible return requests within 30 days of the date your order is delivered.
To qualify for a return requested for personal reasons, the product must be unused, unaltered, and in its original condition. All original accessories, components, instructions, packaging materials, and included parts should be returned with the product where reasonably possible.
Proof of purchase, such as an order number or order confirmation, may be required.
For products that require assembly, setup, installation, or attachment, please avoid assembling, installing, permanently attaching, or modifying the product if you intend to return it for personal reasons.
Products damaged through misuse, improper installation, unauthorized modification, accidental damage, or normal wear and tear may not qualify for discretionary returns.
These conditions do not limit your statutory rights regarding defective, damaged, misdescribed, or incorrectly supplied products.
2. How to Request a Return
To request a return, please contact our customer support team at [email protected] before sending any product back.
Please provide your order number, the name of the product you wish to return, a brief explanation of the reason for the return, and photographs of the product and packaging where relevant.
Our customer support team will review your request and provide return instructions, including the designated return address and any applicable packaging or shipping requirements.
Please do not send products back without receiving return instructions.
The designated return address may differ from our registered business address. Returns sent to an incorrect address may experience delays or may not be processed correctly.
3. Damaged, Defective, Incomplete, or Incorrect Products
Please inspect your order after delivery.
If a product arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as reasonably possible at [email protected].
When contacting us, please include your order number, a description of the issue, and clear photographs showing the product, packaging, and affected area where available.
Depending on the circumstances, an appropriate resolution may include replacement parts, a replacement product, a full or partial refund where appropriate, or a return and refund.
If a return is required because of a confirmed manufacturing defect, shipping damage, missing components, or an error on our part, Homeciri will cover reasonable return shipping costs.
Customers will not be required to pay return shipping costs for confirmed defective, damaged, incomplete, or incorrectly supplied products where Homeciri is responsible for the issue.
Your rights under applicable consumer protection laws remain unaffected.
4. Returns for Personal Reasons
If you change your mind, order the wrong product, or no longer need an item, you may request a return within 30 days of delivery, provided the product meets the applicable return eligibility requirements.
For returns unrelated to defects, shipping damage, missing components, or errors on our part, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable for discretionary returns unless otherwise required by applicable law.
We recommend using a trackable shipping service when returning products.
Products should be securely packaged to reduce the risk of damage during return transportation.
Return shipping costs may vary depending on the destination, shipping carrier, package size, and product weight.
We will provide the applicable return instructions before you arrange your return shipment.
5. Baby, Toddler, and Toy Product Returns
Homeciri offers nursery and toddler products, soft play items, climbing products, rockers, ride-on toys, and related household products.
For discretionary returns, products should remain unused, clean, unassembled, and in their original condition where applicable.
Products that include removable parts, hardware, accessories, covers, cushions, or other components should be returned with all originally supplied items.
Customers should review product dimensions, age recommendations, materials, features, and other specifications before purchase.
Products that have been permanently assembled, altered, damaged during use, or modified after delivery may not qualify for discretionary returns.
However, if a product arrives damaged, defective, incomplete, or incorrectly supplied, we will provide an appropriate resolution in accordance with this policy and applicable consumer protection laws.
6. Non-Returnable Items
Certain products may not qualify for discretionary returns where permitted by applicable law.
These may include personalized or custom-made products, products that have been used or altered after delivery, products damaged through improper handling, and products that cannot reasonably be returned for hygiene or safety reasons after opening where such restrictions were clearly disclosed before purchase.
Any product-specific return restrictions will be disclosed on the relevant product page where applicable.
These exclusions do not limit statutory consumer rights regarding defective, damaged, misdescribed, or incorrectly supplied goods.
7. Refund Processing
Once we receive and inspect an eligible returned product, we will notify you of the outcome of your return request.
If your refund is approved, it will generally be issued to your original payment method within 5–10 business days after approval.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
If applicable law requires an earlier refund or a different refund procedure, those legal requirements will apply.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact [email protected].
For confirmed lost shipments, successfully canceled orders, or situations where a physical return is not required, refunds may be processed without receiving a returned product.
Refund amounts will be determined based on the eligible reimbursement amount, the circumstances of the return, and applicable consumer protection laws.
8. Exchanges
If you wish to exchange an eligible product for another available size, color, design, or variation, please contact our customer support team.
Exchanges are subject to product availability and the applicable return eligibility requirements.
If a direct exchange is unavailable, we may recommend returning the eligible product and placing a new order.
For exchanges requested for personal reasons, applicable return shipping costs may be the customer's responsibility.
For defective, damaged, incomplete, or incorrectly supplied products, we will arrange an appropriate resolution without limiting your statutory consumer rights.
Please contact us before returning any product intended for an exchange.
9. Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at [email protected].
We will make reasonable efforts to accommodate cancellation or modification requests before the order has been dispatched.
Once an order has entered the shipping process or has already been dispatched, cancellation or modification may no longer be possible.
In such circumstances, you may request a return after delivery in accordance with this policy.
If an order is successfully canceled before shipment, any payment already collected will be refunded to the original payment method.
Refund processing times may vary depending on the payment provider.
Any applicable statutory cancellation rights remain unaffected.
10. Lost or Missing Packages
If your order has not arrived within the estimated delivery period stated in our Shipping Policy, please contact our customer support team.
We will review the available tracking information and assist with investigating the shipment.
Where necessary, we may contact the shipping carrier to obtain additional delivery information.
If a package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement shipment or refund.
Customers will not be charged additional shipping fees for replacement shipments required because of confirmed loss in transit where Homeciri is responsible.
If tracking information shows that a package was delivered but you have not received it, please contact us so that we can review the available delivery information and circumstances.
11. Return Shipping and Original Delivery Fees
Our standard shipping charges are:
Orders from $0.00 to $39.98 USD are charged $12.99 USD for Standard Shipping.
Orders of $39.99 USD or more qualify for Free Standard Shipping.
The estimated standard shipping transit time is 3–5 business days. Order processing time, where applicable, is separate from shipping transit time and is explained in our Shipping Policy.
Shipping charges are calculated based on the order value and displayed during checkout.
These charges apply to the original delivery and are separate from return shipping costs.
For eligible returns requested for personal reasons, customers are generally responsible for return shipping expenses.
For confirmed defective, damaged, incomplete, or incorrectly supplied products, Homeciri will cover reasonable return shipping costs where a return is required.
Original delivery charges are generally non-refundable for discretionary returns unless otherwise required by applicable law.
Where a refund is required because of a product defect, incorrect product, shipping damage, missing components, or another issue for which Homeciri is responsible, applicable shipping charges will be handled in accordance with consumer protection laws.
Please contact [email protected] before arranging any return shipment.
The designated return address may differ from our registered business address.
For additional information about shipping destinations, delivery charges, processing times, and estimated delivery times, please review our Shipping Policy.
12. Customer Support and Business Information
If you have questions about returns, exchanges, cancellations, refunds, or an existing order, please contact our customer support team.
Store Name: Homeciri
Legal Business Name: Suzhou Shutao Electronic Technology Co., Ltd.
Registered Business Address: LD-1F-02-2, Fanhua Center, No. 4555 Renmin Road, Yuanhe Subdistrict, Xiangcheng District, Suzhou, Jiangsu Province, China
Official Website: https://homeciri.com
Customer Support Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.
For order-related inquiries, please include your order number and a brief description of your concern so that our customer support team can assist you efficiently.
Nothing in this policy excludes, restricts, or overrides consumer rights that cannot lawfully be excluded under applicable law.