Shipping policy
At Homeciri, operated by Suzhou Shutao Electronic Technology Co., Ltd., we aim to provide a clear, transparent, and reliable shipping experience for every customer.
This Shipping Policy explains our order processing procedures, estimated delivery times, shipping charges, available shipping destinations, tracking information, and how we handle shipping-related concerns for orders placed through https://homeciri.com.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders are generally processed Monday through Friday, excluding public holidays.
Processing times may occasionally be extended during public holidays, promotional periods, periods of high order volume, inventory verification, or circumstances outside our reasonable control.
Certain nursery products, soft play products, climbing toys, rockers, ride-on toys, or larger items requiring additional protective packaging may require additional preparation before shipment.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Order processing time refers to the time required to verify, prepare, package, and dispatch an order. It does not include shipping transit time.
2. Shipping and Delivery Times
Orders are typically processed within 1–3 business days after payment confirmation.
After processing and dispatch, the estimated shipping transit time is:
Standard Shipping: 3–5 business days.
The estimated total delivery time, including order processing, is:
Standard Shipping: 4–8 business days.
These estimated timeframes apply to orders eligible for our standard shipping service.
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, shipping carrier operations, customs procedures where applicable, public holidays, weather conditions, package size or characteristics, peak shipping periods, or other circumstances outside our reasonable control.
Business days generally refer to Monday through Friday, excluding applicable public holidays.
If an order experiences an unexpected delay, customers may contact our customer support team for assistance.
Any delivery requirements or restrictions applicable to a specific destination will be communicated where reasonably necessary.
3. Shipping Fees
We offer the following standard shipping rates based on the merchandise subtotal of your order:
Orders from $0.00 to $39.98 USD: Standard Shipping — $12.99 USD.
Orders of $39.99 USD or more: Free Standard Shipping.
All shipping fees are displayed in United States Dollars (USD).
The applicable shipping charge will be shown during checkout before payment confirmation.
These rates apply to destinations eligible for the corresponding shipping options offered through our checkout system.
Free Standard Shipping applies to qualifying orders with a merchandise subtotal of $39.99 USD or more.
Any applicable taxes or additional charges collected by us will be displayed during checkout where required.
Shipping charges may vary if a different shipping method or destination-specific shipping option is offered and selected during checkout.
We do not currently advertise a separate express shipping service under this policy.
4. Shipping Destinations
We ship to destinations supported by our checkout system.
Shipping availability may vary depending on the destination, product type, package dimensions, carrier restrictions, and applicable shipping regulations.
Some destinations may not be eligible for certain products or shipping methods.
If a shipping address is not supported, the corresponding shipping option may not be available during checkout.
Larger nursery products, soft play sets, climbing toys, rockers, ride-on toys, or other bulky products may occasionally be subject to shipping restrictions because of package size, weight, product characteristics, or carrier requirements.
If we are unable to deliver an order to the selected address after the order has been placed, we will contact the customer and provide an appropriate resolution, including a refund where necessary.
Customers are encouraged to confirm shipping availability and delivery details during checkout before completing a purchase.
5. Order Tracking
Once an order has been shipped, tracking information will be provided by email when available.
Tracking information may take some time to become active after the shipping carrier receives the package.
Customers can use the tracking information provided to monitor the progress of the shipment through the applicable carrier.
Tracking updates may occasionally be delayed because of carrier processing, transportation events, or system synchronization.
If you have difficulty tracking your order or have questions about its delivery status, please contact:
Email: [email protected]
When contacting customer support about a shipment, please include your order number so that we can assist you efficiently.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
This includes the recipient's name, complete delivery address, postal code, telephone number, and any other information reasonably required for delivery.
If you notice an error in your shipping information, please contact us as soon as possible at [email protected].
We will make reasonable efforts to update the information before the order is dispatched.
However, address changes may no longer be possible after a package has entered the shipping process.
If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for redelivery where permitted by applicable law.
Any applicable redelivery charge will be communicated before a replacement delivery is arranged.
If an address error results from Homeciri or our fulfillment process, we will work to resolve the issue without imposing additional shipping charges on the customer.
7. Delayed or Lost Packages
Delivery delays may occasionally occur because of shipping carrier operations, customs inspections, severe weather, transportation disruptions, public holidays, peak shipping periods, or other unexpected circumstances.
If your order has not arrived within the estimated delivery period, please contact our customer support team.
We will review the available tracking information and assist with investigating the shipment.
Depending on the circumstances, we may contact the shipping carrier to obtain additional delivery information.
If a shipment is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement shipment or refund, in accordance with applicable consumer protection laws.
Customers will not be charged additional shipping fees for replacement shipments required because of confirmed loss in transit for which Homeciri is responsible.
If tracking information indicates that a package was delivered but you have not received it, please contact us so that we can assist in reviewing the delivery circumstances.
8. Damaged, Defective, Incomplete, or Incorrect Deliveries
Please inspect your order after delivery.
If a product arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as reasonably possible at [email protected].
Please include your order number, a description of the issue, and clear photographs of the product and packaging where available.
For nursery products, soft play items, climbing toys, rockers, ride-on toys, and related products, please also report any visible damage to frames, cushions, covers, connectors, fasteners, wheels, handles, bases, hardware, or other included components where applicable.
We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy.
Depending on the circumstances, an appropriate resolution may include replacement components, a replacement product, a partial refund where appropriate, or a full refund.
Where a return is required because of a confirmed product defect, shipping damage, missing component, or an error on our part, Homeciri will cover reasonable return shipping costs.
Nothing in this section limits your statutory consumer rights.
9. Multiple Shipments
Orders containing multiple products may occasionally be shipped in separate packages because of inventory availability, package dimensions, product characteristics, or fulfillment arrangements.
Larger products and smaller accessories from the same order may be packed or dispatched separately where operationally necessary.
As a result, products from the same order may arrive at different times.
Where available, separate tracking information will be provided for each shipment.
Customers will not be charged additional shipping fees solely because Homeciri chooses to divide an order into multiple shipments.
If you receive only part of your order, please review any additional tracking information provided before contacting customer support.
If an expected package is missing or significantly delayed, our customer support team can assist with reviewing the shipment status.
10. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, or other government-imposed charges may apply depending on the destination.
Any additional charges not collected during checkout may be the customer's responsibility where permitted by applicable law and where such responsibilities have been appropriately disclosed before purchase.
Where applicable duties or taxes are collected during checkout, the relevant amounts will be included in the displayed order total.
Customers are encouraged to review applicable import requirements for their destination before placing an international order.
If customs clearance requires additional information, the shipping carrier or our customer support team may contact the customer where appropriate.
We will provide reasonable assistance with shipping-related inquiries while complying with applicable customs and import requirements.
Nothing in this section overrides mandatory consumer protection requirements concerning the disclosure of charges and delivery costs.
11. Returns and Refunds
If you wish to return a product after delivery, please review our Return & Refund Policy.
Eligible return requests may be submitted within 30 days of delivery.
For returns requested for personal reasons, customers are generally responsible for return shipping costs.
Products should be returned in accordance with the applicable eligibility requirements and return instructions provided by our customer support team.
For damaged, defective, incomplete, or incorrectly supplied products, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.
Where a return is required because of a confirmed product defect, shipping damage, missing component, or an error on our part, Homeciri will cover reasonable return shipping costs.
Approved refunds are generally issued to the original payment method within 5–10 business days after approval.
For assistance with returns, exchanges, cancellations, or refunds, please contact [email protected].
12. Contact Us
If you have questions about shipping, delivery, tracking information, or an existing order, please contact our customer support team.
Brand: Homeciri
Official Website: https://homeciri.com
Customer Support Email: [email protected]
Legal Business Name: Suzhou Shutao Electronic Technology Co., Ltd.
Registered Business Address: LD-1F-02-2, Fanhua Center, No. 4555 Renmin Road, Yuanhe Subdistrict, Xiangcheng District, Suzhou, Jiangsu Province, China
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.
For shipping-related inquiries, please include your order number and a brief description of your concern.
We are committed to providing clear shipping information, reasonable delivery assistance, and responsive customer support throughout the purchasing process.