Terms of service
Welcome to Homeciri, operated by Suzhou Shutao Electronic Technology Co., Ltd. These Terms of Service govern your access to and use of our website, https://homeciri.com, and your purchase of products from our online store.
By accessing our website, placing an order, or using our services, you agree to these Terms of Service, subject to applicable laws and mandatory consumer protection rights.
Please read these terms carefully before using our website.
1. General Conditions
Homeciri operates an online retail store offering nursery and toddler essentials, soft play products, climbing toys, rockers, ride-on toys, and related family and household products.
By using our website, you agree to provide accurate information when placing orders and to use our services only for lawful purposes.
You must not use our website to engage in fraudulent activities, distribute malicious software, interfere with website security, attempt unauthorized access, or violate applicable laws.
We reserve the right to restrict access to our services when reasonably necessary to prevent fraud, abuse, security threats, or unlawful activity.
We may refuse or cancel orders involving suspected fraud, invalid payment information, product unavailability, or other legitimate operational concerns, subject to applicable consumer protection laws.
2. Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, materials, colors, specifications, available variations, age recommendations where applicable, and other relevant product information.
However, minor differences may occur because of screen settings, lighting conditions, manufacturing variations, photography, packaging updates, or normal production differences.
Customers should carefully review product descriptions, dimensions, materials, available variations, intended use, and applicable age or supervision information before placing an order.
For nursery and toddler products, customers should review the product dimensions, intended function, materials, assembly information, and any instructions supplied with the product.
For soft play, climbing, rocker, and ride-on products, customers should consider available space, intended use, applicable age recommendations, assembly requirements, and any supervision guidance provided with the product.
We may update product information, modify available variations, or discontinue products when reasonably necessary.
Nothing in this section limits your statutory rights if a product is defective, incorrectly described, damaged, or does not conform to applicable consumer protection requirements.
3. Pricing and Payments
All product prices and shipping fees are displayed in United States Dollars (USD), unless another currency is expressly displayed at checkout.
Product prices, availability, and applicable promotions may change without prior notice.
The final order total, including applicable shipping charges and any taxes collected at checkout, will be displayed before payment is confirmed.
Our standard shipping rates are:
Orders from $0.00 to $39.98 USD: $12.99 USD for Standard Shipping.
Orders of $39.99 USD or more: Free Standard Shipping.
These shipping rates apply to destinations eligible for the corresponding shipping options displayed during checkout.
We accept payment methods made available through our checkout system.
Payments are processed through authorized third-party payment providers.
If a payment is declined, cannot be verified, or is otherwise unsuccessful, the order may not be completed.
We reserve the right to correct genuine pricing, description, or listing errors.
If an error affects an order that has already been placed, we will contact the customer and provide an appropriate resolution in accordance with applicable law.
Changes to product prices will not affect previously accepted orders except where permitted by applicable law.
4. Orders and Order Confirmation
After placing an order, you should receive an order confirmation at the email address provided during checkout.
An order confirmation acknowledges that we have received your order and does not necessarily mean the order has been accepted for fulfillment.
We may review orders for payment verification, product availability, shipping information, or suspected fraudulent activity.
If we are unable to fulfill an order, we will notify you and arrange an appropriate refund for any payment already collected.
Customers are responsible for providing complete and accurate shipping, billing, and contact information.
If you notice an error in your order information, please contact us as soon as possible at [email protected].
We will make reasonable efforts to correct order information before shipment where operationally possible.
5. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
Our estimated delivery timeframes are:
Order Processing: 1–3 business days.
Standard Shipping Transit: 3–5 business days.
Estimated Total Delivery Time: 4–8 business days.
These timeframes are estimates and are not guaranteed delivery dates.
Delivery times may vary depending on destination, carrier operations, customs procedures where applicable, holidays, weather, package characteristics, peak shipping periods, or circumstances outside our reasonable control.
Certain larger soft play, rocker, ride-on, or nursery products may require additional packaging or handling to help protect them during transportation.
Applicable shipping charges will be displayed during checkout before payment confirmation.
If your order is significantly delayed, missing, or arrives damaged, please contact our customer support team.
If delivery cannot be completed because the customer supplied an incorrect or incomplete address, additional delivery arrangements or charges may be necessary where permitted by applicable law.
For additional information, please review our Shipping Policy.
6. Returns, Refunds, and Exchanges
Eligible return requests may be submitted within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.
For returns requested because of a change of mind, incorrect selection, or another personal reason, customers are generally responsible for return shipping costs.
For discretionary returns, products should generally remain unused, clean, unaltered, and in their original condition.
Products that require assembly should remain unassembled where reasonably possible if they are being returned for personal reasons.
If a product arrives damaged, defective, incomplete, or incorrectly supplied, we will provide an appropriate resolution.
Where a return is required because of a confirmed defect, shipping damage, missing component, or error on our part, Homeciri will cover reasonable return shipping costs.
Approved refunds are generally issued to the original payment method within 5–10 business days after approval.
For complete information about return eligibility, exclusions, exchanges, and refund procedures, please review our Return & Refund Policy.
Nothing in these Terms of Service limits mandatory consumer rights provided by applicable law.
7. Order Cancellations and Modifications
If you need to cancel or modify an order, please contact us as soon as possible at [email protected].
We will make reasonable efforts to accommodate cancellation or modification requests before an order has been dispatched.
Once an order has entered the shipping process or has already been dispatched, cancellation or modification may no longer be possible.
In such cases, customers may request a return after delivery in accordance with our Return & Refund Policy.
If an order is successfully canceled before shipment, any payment already collected will be refunded to the original payment method.
Any applicable statutory cancellation rights remain unaffected.
8. Product Use and Safety
Customers should use products according to their intended purpose and follow any instructions, assembly guidance, warnings, supervision recommendations, or care information supplied with the product.
Products should not be used for purposes outside their intended function.
For products intended for babies, toddlers, or children, an appropriate adult should review the product instructions, age recommendations, assembly requirements, and supervision guidance before use.
Where adult supervision is recommended or reasonably appropriate for the product, children should not use the product without suitable adult supervision.
Soft play products, climbing toys, rockers, and ride-on products should be placed on suitable surfaces and used in appropriate indoor or outdoor environments according to the product information provided.
Customers should ensure that products requiring assembly are correctly assembled before use.
Fasteners, connectors, removable components, and other assembled parts should be checked before use and periodically thereafter where appropriate.
Products should not be used if they are visibly damaged, unstable, improperly assembled, or missing essential components.
Customers should inspect products and included parts after delivery and contact our support team if any components are damaged, defective, or missing.
Any stated age recommendation, size recommendation, weight guideline, or similar specification should be reviewed before use.
Customers are responsible for selecting products appropriate for their intended use and household circumstances.
We are not responsible for damage arising solely from improper use, unauthorized modification, incorrect assembly, or failure to follow clearly provided product instructions, except where liability cannot legally be excluded.
Nothing in this section excludes liability for defective products or any responsibility that cannot lawfully be excluded.
9. Intellectual Property
The Homeciri website, including its original text, branding, website layout, graphics, photographs owned or licensed by us, and other protected materials, is subject to applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website materials without appropriate authorization, except where permitted by applicable law.
Third-party trademarks, product names, images, content, and other protected materials remain the property of their respective owners.
Nothing in these Terms grants customers ownership of intellectual property displayed on the website.
Where third-party materials are displayed, their inclusion does not imply affiliation, sponsorship, endorsement, or partnership unless expressly stated.
10. Third-Party Services and Links
Our website may contain links to third-party websites or use external service providers for payment processing, shipping, website hosting, analytics, advertising, and other business operations.
Third-party services may be governed by their own terms, privacy policies, and operating procedures.
We are not responsible for the independent content or privacy practices of third-party websites or services that we do not control.
However, our use of third-party service providers does not remove responsibilities that we owe customers under applicable law.
Customers are encouraged to review relevant third-party terms and privacy policies when interacting with external services.
11. Privacy and Personal Information
Your use of our website is also subject to our Privacy Policy.
We collect and process personal information as reasonably necessary to provide our services, fulfill orders, process payments, arrange delivery, respond to customer inquiries, prevent fraud, process returns and refunds, and comply with applicable legal obligations.
Depending on the technologies enabled on our website and applicable privacy preferences, certain website interactions may also be processed for analytics, advertising, attribution, or marketing purposes.
For more information about how we handle personal information, cookies, advertising technologies, third-party services, and privacy rights, please review our Privacy Policy.
12. Disclaimer of Warranties
We make reasonable efforts to maintain accurate website information and reliable access to our online services.
However, occasional technical interruptions, maintenance periods, connectivity issues, or website errors may occur.
To the extent permitted by applicable law, we do not guarantee that access to the website will always be uninterrupted, continuously available, or completely error-free.
Product information is provided to help customers make informed purchasing decisions.
Product photographs and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur as described in these Terms.
This disclaimer does not exclude any express product warranty, statutory guarantee, or mandatory consumer right that applies to your purchase.
Nothing in these Terms reduces rights available to customers under applicable consumer protection laws.
13. Limitation of Liability
To the extent permitted by applicable law, Homeciri will not be liable for indirect or consequential losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury caused by negligence where such exclusion is prohibited, or any other liability that cannot legally be excluded.
Nothing in these Terms limits remedies available to customers for defective, damaged, incorrectly described, or incorrectly supplied products where such remedies are required by applicable law.
Your statutory consumer rights remain unaffected.
14. Prohibited Activities
You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.
You must not attempt to gain unauthorized access to our website, servers, accounts, systems, or other restricted resources.
You must not introduce viruses, malware, malicious code, or other harmful technologies.
You must not collect or attempt to collect customer information without authorization.
You must not misrepresent your identity, shipping information, account information, or payment details.
You must not infringe the intellectual property rights of Homeciri or any third party.
You must not interfere with the security, availability, performance, or normal operation of our website.
You must not use automated systems in a manner intended to disrupt our services or compromise the experience of other customers.
We may take reasonable measures to investigate or address violations of these Terms, subject to applicable laws.
15. Changes to These Terms
We may revise these Terms of Service when reasonably necessary to reflect changes in our business operations, website functionality, product offerings, payment methods, shipping arrangements, or applicable legal requirements.
Updated Terms will be published on this page.
Changes will not retroactively remove rights that customers have already acquired under applicable law.
Where legally required, we will provide additional notice regarding material changes.
Customers are encouraged to review these Terms periodically.
16. Governing Law and Disputes
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the People's Republic of China, without prejudice to mandatory consumer protection laws that apply in a customer's country or region of residence.
Any dispute arising from or relating to these Terms of Service should first be addressed through reasonable communication between the customer and Homeciri.
Customers are encouraged to contact our customer support team at [email protected] so that we may attempt to resolve concerns amicably.
Where a dispute cannot be resolved through direct communication, it may be referred to a court or other competent dispute resolution authority having jurisdiction under applicable law.
Nothing in these Terms requires customers to waive mandatory legal rights or restricts access to courts, tribunals, regulatory authorities, or consumer protection remedies that cannot lawfully be excluded.
17. Customer Support and Business Information
If you have questions about these Terms of Service, an order, payment, delivery, return, refund, or another store-related matter, please contact our customer support team.
Store Name: Homeciri
Legal Business Name: Suzhou Shutao Electronic Technology Co., Ltd.
Registered Business Address: LD-1F-02-2, Fanhua Center, No. 4555 Renmin Road, Yuanhe Subdistrict, Xiangcheng District, Suzhou, Jiangsu Province, China
Official Website: https://homeciri.com
Customer Support Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.
For order-related inquiries, please include your order number and a brief description of your concern.
We are committed to providing accurate product information, transparent purchasing conditions, and reasonable customer support throughout the shopping experience.